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# Return and Refund Policy

We want you to feel confident and beautiful in your purchase from Saratelier. If you are not completely satisfied with your order, we are here to help. Our return and refund policy lasts 14 days from the date you receive your item. If 14 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

## Eligibility for Returns

To be eligible for a return, your clothing item must meet the following strict conditions:

* The item must be completely unused, unworn, and unwashed.
* It must be in the exact same condition that you received it (no makeup stains, deodorant marks, perfume scents, or pet hair).
* All original tags and labels must still be attached to the garment.
* The item must be returned in its original packaging.

## Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

* Intimates, lingerie, and swimwear
* Bodysuits
* Gift cards
* Items marked as "Final Sale" or purchased during deep discount clearance events

## How to Initiate a Return

1. Contact our support team at **info@saratelier.co** or via Instagram Direct Message within 14 days of receiving your order.
2. Include your order number, the name of the item(s) you wish to return, and the reason for the return.
3. Once approved, our team will provide you with the return shipping address and instructions. Please do not send your purchase back without contacting us first.

## Refund Process

Once your return is received and inspected at our facility, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

* **If approved:** Your refund will be processed, and the funds will automatically be applied to your original method of payment (or issued as store credit, if preferred) within 5–10 business days.
* **If rejected:** If the item shows signs of wear, damage, or is missing tags, the return will be rejected and the item will be sent back to you at your expense.

## Exchanges

We only replace items if they are defective, damaged upon arrival, or if you need a different size of the exact same item (subject to stock availability). If you need to initiate an exchange, please contact us at **info@saratelier.co**.

## Shipping Costs

* You will be responsible for paying your own shipping costs when returning your item, unless the item received was defective or we made an error with your order.
* Original shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your total refund amount.
* We highly recommend using a trackable courier service when sending items back to us, as we cannot guarantee that we will receive your returned item.